Privacy Policy 3DWorksStore
Last updated: 1st November 2025
Personal data is processed through the website of 3DWorksStore (hereinafter: 3DWorksStore). 3DWorksStore attaches great importance to careful handling of personal data. Personal data is processed and secured carefully by us. In our processing, we comply with the requirements of the General Data Protection Regulation (GDPR).
In this privacy statement, we explain which personal data we collect and use, and for what purpose. We recommend that you read this statement carefully.
Article 1 - Who are we?
3DWorksStore
Prompt Media
Visiting address (by appointment only): Papaverweg 34, 1032 KJ Amsterdam, The Netherlands
Postal address: P.O. Box 56907, 1040 AX Amsterdam, The Netherlands
Chamber of Commerce: 01086975
VAT: NL001429868B57
Email: shop@3dworksstore.com
Website: www.3dworksstore.com
3DWorksStore is responsible for the processing of personal data as shown in this privacy statement.
Article 2 - What personal data do we collect?
When visiting our website, placing an order, creating an account, or using other features of our website, we collect certain personal data. We only collect personal data that is provided directly by you or that is clearly provided to us for processing.
We may collect the following data:
- Name and address details
- Phone number
- Email address
- Other contact details
- Login credentials (if applicable)
- Payment details
- IP address
- Chamber of Commerce number and VAT number (for business orders)
- Order history and order data
- File information (for custom orders)
- Communication with our customer service
- Other data you provide to us yourself
Article 3 - What do we use your data for?
We use your personal data for the following purposes:
3.1 Performance of the agreement
- Processing and executing your order
- Sending order confirmations and shipping notifications
- Processing payments
- Managing your account (if applicable)
- Contacting you about your order
- Handling returns and warranty claims
3.2 Customer service
- Answering questions
- Handling complaints
- Providing customer support
3.3 Service improvement
- Gaining insight into the use of our website
- Improving and evaluating our website and services
- Developing new products and services
3.4 Marketing (only with your consent)
- Sending newsletters
- Informing about new products, offers or promotions
- You can unsubscribe from marketing communications at any time
3.5 Legal obligations
- Complying with tax and accounting obligations
- Complying with legal retention requirements
Article 4 - Security of personal data
We take appropriate technical and organizational security measures to protect your personal data against loss, misuse and unauthorized access. We:
- Use secure connections (SSL/HTTPS)
- Apply strict access controls
- Store data encrypted where possible
- Regularly update our security systems
- Train our employees in handling personal data
Despite these measures, we cannot guarantee absolute security. If a data breach does occur, we will report it in accordance with legal obligations.
Article 5 - Retention period
We do not keep your personal data longer than necessary for the purposes for which they were collected, or as required by law.
Retention periods:
- Order data and invoices: 7 years (legal retention obligation tax legislation)
- Account data: until you delete your account or 1 year after your last activity
- Marketing data: until you unsubscribe or 2 years after your last interaction
- Customer correspondence: 1 year after completion
- Custom order files: are deleted immediately after production, unless you request storage
Article 6 - Disclosure to third parties
We do not provide your personal data to other parties, unless this is necessary for the performance of the agreement or we are legally obliged to do so.
We use the following external parties:
6.1 Mollie (payment processing)
For processing payments via iDEAL, credit card and other payment methods. Mollie processes personal data in accordance with their own privacy policy.
6.2 PostNL and DHL (shipping)
For shipping orders, we need name and address details. These are only used for shipping.
6.3 Microsoft 365
We use Microsoft 365 for email, calendar, file storage (OneDrive) and communication (Teams). All data is stored in European data centers.
6.4 BasicWebStats (website statistics)
BasicWebStats is part of Prompt Media and does not store personal data, does not track IP addresses and does not use tracking cookies. It is a privacy-friendly analytics tool that only collects basic website statistics.
6.5 Sales platforms
For orders via Bol.com, eBay or Etsy, we share data necessary for order fulfillment. These platforms have their own privacy policies.
6.6 Hosting provider
Our website is hosted by a professional hosting party that complies with GDPR legislation.
All external parties we work with are carefully selected and have taken appropriate security measures. We conclude data processing agreements where required.
Article 7 - Cookies
Our website uses cookies. Cookies are small text files that are placed on your device and store information.
7.1 Functional cookies
These cookies are necessary for the proper functioning of the website, such as remembering your shopping cart and login details.
7.2 Analytical cookies
Via BasicWebStats we collect anonymized statistics about the use of our website. No IP addresses are stored and no personal data is tracked.
7.3 Marketing cookies (only with consent)
For showing personalized advertisements, we may, with your consent, place marketing cookies.
Adjusting cookie settings
You can disable cookies through your browser settings. Please note that some features of the website may not work properly anymore.
Article 8 - Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We advise you to read the privacy statements of these websites.
Article 9 - Your rights
Under the GDPR, you have the following rights regarding your personal data:
9.1 Right of access
You have the right to know what personal data we have about you.
9.2 Right to correction
You have the right to have incorrect or incomplete data corrected.
9.3 Right to deletion ("right to be forgotten")
You have the right to have your personal data deleted, unless we have a legal retention obligation.
9.4 Right to restriction of processing
You can request to restrict the processing of your data.
9.5 Right to data portability
You have the right to receive your data in a structured, common and machine-readable format.
9.6 Right to object
You have the right to object to the processing of your personal data.
9.7 Right to withdraw consent
If we process your data based on consent, you can withdraw this consent at any time.
Exercising your rights
You can exercise your rights by contacting us via shop@3dworksstore.com or via our contact form. We may ask you to identify yourself to prevent misuse. We respond to your request within 1 month.
Article 10 - Complaints
Do you have a complaint about the way we handle your personal data? Please first contact us via shop@3dworksstore.com. We are happy to help you.
If we cannot resolve it together, you have the right to file a complaint with the Dutch Data Protection Authority:
Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
P.O. Box 93374
2509 AJ The Hague, The Netherlands
Phone: +31 88 - 1805 250
Website: www.autoriteitpersoonsgegevens.nl
Article 11 - Changes to this privacy statement
We may adjust this privacy statement from time to time to reflect changes in our practices or new legal obligations. You can always find the most current version on our website. The date of the last change is stated at the top of this document.
We recommend that you regularly consult this privacy statement to stay informed of any changes.
Article 12 - Contact
Do you have questions about this privacy statement or about how we handle your data? Please contact us:
Email: shop@3dworksstore.com
Contact form: www.3dworksstore.com/contact-opnemen
Mail: 3DWorksStore, P.O. Box 56907, 1040 AX Amsterdam, The Netherlands